The problem
Emergency call-takers must capture location and nature of an emergency quickly, often from panicked callers.
What to build
Create an assistant that transcribes calls, extracts key facts and suggests a priority and responder type, with the human always in control.
Success looks like
Accurate extraction of location and incident type on test recordings and a measurable cut in time to dispatch in simulation.
Suggested technologies
- Speech-to-text
- Information extraction
- Multilingual NLP
- Decision support
- Human-in-the-loop
An original, independent statement. It is not an official Smart India Hackathon problem statement, and Arventiq Labs is not affiliated with or endorsed by that programme. The scenario is illustrative and does not describe any specific organisation. Free to use with credit.